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Holding the State to Account
Samuel Paul
Price: $ 12

In most of the developing world, the State continues to be the dominant provider and regulator of the essential public services needed by the citizens. But if the State fails to deliver, can civil society do anything at all to improve it¿s quality of governance? This book probes and explores this issue by narrating an account of a pioneering civil society initiative in Bangalore, a large city in India, that took up this challenge through the innovative citizen monitoring mechanism of ¿report cards on public services¿. The citizen feedback thus generated became a powerful means to nudge the State to respond to the problems of the people. This experiment has found effective resonance among both civil society activists and administrators. The key lessons of this endeavour are relevant to citizens and governments everywhere.

Why are India¿s public services unsatisfactory?
Why should civil society play a proactive role when the state remains unresponsive to its¿ citizens?
How can citizen feedback on public services be used to improve the quality of a country¿s governance?

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